Customer Service

Ensure Exceptional Customer Service Across Every Channel

Data-Based Solutions That Prioritize Customer Experience

Customer satisfaction and company profit go hand in hand which is why it's fundamental that the customer is provided reliable and consistent service at every turn. At ProSolutions, data-driven systems are utilized along with a support ticket software that records customer and staff communication for future reference. Our PROs work hard daily to accommodate different customer needs and we guarantee efficiency at all times.

Customer Support Outsourcing Benefits

We are committed to providing the best customer service and support resources for your business.

Prioritize Customer Trust
Trust is fundamental in any customer relationship. We provide solutions that will assist you in elevating this trust to establish your brand as an industry leader.  We aim to eliminate unresolved customer issues while ensuring they get their needed assistance in mere minutes.
Promote Your Brand’s Individuality
ProSolutions guarantees that your customers will hold your company in the highest esteem. Apart from saving time and money, outsourcing customer service with us will result in improved reputation and relationships with your customers.
Improve Customer Experience
By trusting in ProSolutions, recruiting the right people will no longer be an issue. Our team will effectively assist in simplifying customer care so that it can develop more fruitfully.

Omni-channel Support

We meet your customers where they are. Our team consists of capable and resourceful individuals who excel at customer interaction. Our experts guarantee a clear and concise interaction with each customer, whether it be through voice, text, chat, email, social media, or any other communication channel. We promote not just customer satisfaction but also a comfortable process.


A quick response speed to any customer inquiry is emphasized to ensure a more enjoyable experience. By allowing customers to directly chat with your business, you can expect faster resolutions, significantly decreased hassle, and improved customer loyalty.


Integrating in-app support would be a smart business move to obtain better customer loyalty. Customers simply need to log in and select the “Contact Us” feature on the app before describing any issues they encounter. We’ll have all their concerns resolved without them even needing to leave the app.


Email is another channel that we have prioritized for improved customer support. Our PROs always provide a clear, comprehensive, and fast response so your customers can reliably and satisfyingly get the most from their purchases.


For customers who prefer communicating via phone call, our PROs guarantee an optimized and hassle-free experience. With outsourced customer service, your business is one quick phone call away from resolving issues of varying degrees, whether it be a quick password reset or more complicated technical matters.

Social Media

As social media is a constant in today’s lifestyle, our PROs aim to improve convenience by providing support on the most popular social media platforms. Our PROs assure that your customers are provided concise information and solutions that are as straightforward as possible.

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Some of our clients

Arise Health logoThe Paak logoOE logo2020INC logoEphicient logo
They have been vital in helping our company grow efficiently. In our first year working with them, their team has taken on a significant number of tasks across various departments and are now in integral part of achieving our business goals. Their staff has meshed seamlessly with our local teams and company culture.
Talha Dadabhoy
Director of Operations, Healthy Planet
The outsourcing process was simple and stress-free. We were always hesitant to outsource because of the risks but the ProSolutions process eliminated those concerns. Their team was very supportive and took the time to understand our specific business needs and tailor their solution for us to maximize results.
Arian Ebrahimi
President, Kase Insurance
Working with ProSolutions has transformed our business and allowed us to grow faster than we could have ever imagined. Their customer service PROs helped meet the needs of our growing client base that we couldn’t handle internally.
Keith Perera
CEO, ZooPrint
They found the exact right people to fit our needs. Very smooth process to get started and the performance of our Pros has been phenomenal. Far better than expected. You can tell they really care about the success of their Pros. Quality work, great communication and excellent results. Definitely recommend for outsourcing needs.
Justin Ty
Product Data Manager, Automotive Stuff
Outsourcing with ProSolutions has been transformational for our business. Our outsourced resources are managing all aspects of our customer service and support - phone, email, chat, social. We are seeing dramatic improvements across the board, most importantly with our customer happiness KPIs.
Vijay Naganathan
Customer Service Manager, TDot Performance

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