Content Moderation

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Around The Clock Premium-Quality Content Evaluation, Management, And Support

Establishing community management standards is fundamental in community a trusted online community. Here at ProSolutions, our experts ensure that they conform to your exclusive standards when managing content. Our PROs will always prioritize your relationship with your customers as we pave the way for a safe and trustworthy platform. Our content moderation services pair efficiently with customer support to ensure that the customer’s specific needs are always satisfied.

Our Content Moderation Services

Some of the content moderation services we provide:

Community Management
• Establish first-class guidelines for blogs, forums, apps, and other social platforms
• Thorough assessment of content with regards to established community guidelines
• Clear and concise responses to the comments and reviews made by the public
Fraud Preventation
• Eliminate flaws and potential issues through consistent monitoring of user activity
• Block off potentially harmful accounts while keeping a close eye on bots
• Ensure online transactions are processed smoothly
Social Media Moderation
• Clear and trouble-free communication with regards to customer’s needs
• Efficient analysis of comments and an improved user base
• Effective conversations with customers to enhance relationships and create loyalty
Social Media Lead Generation
• Pinpoint vital messages and discussions
• Utilize essential conversations to create opportunities for growth
• A more efficient closing of sales for an improved company reputation
Analytics Tool
• Enhances AI & ML so that assessing unstructured text data is more efficient
• Guarantees quality sentiment analysis
• Integrates cutting-edge data visualization for improved productivity

Optimized Security For the Audience

Whether it’s a small or large community, our PROs ensure the complete proper steps for its safety and your peace of mind

Promotes confidence through unfaltering availability

• Connect with your follower and offer reliable support during peak hours
• Guarantee peace of mind with reliable holiday and leave support
• Quick replies that take mere minutes at any time of the day
• Proper responses to public comments and reviews, even when outside of hours of operation
• Promote work-life balance for your internal staff by decreasing weekend work.

Decrease liabilities and promote more efficient responses.

• Ensure your team adapts effortlessly with regards to your specific needs
• Utilize supplement yet well-versed manpower to decrease incidents and improve customer or community safety
• Adjust management setup to accommodate sensitive and/or private communities
• Establish community standards for customers and employees along with if-then responses to suit regular needs

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Some of our clients

Arise Health logoThe Paak logoOE logo2020INC logoEphicient logo
They have been vital in helping our company grow efficiently. In our first year working with them, their team has taken on a significant number of tasks across various departments and are now in integral part of achieving our business goals. Their staff has meshed seamlessly with our local teams and company culture.
Talha Dadabhoy
Director of Operations, Healthy Planet
The outsourcing process was simple and stress-free. We were always hesitant to outsource because of the risks but the ProSolutions process eliminated those concerns. Their team was very supportive and took the time to understand our specific business needs and tailor their solution for us to maximize results.
Arian Ebrahimi
President, Kase Insurance
Working with ProSolutions has transformed our business and allowed us to grow faster than we could have ever imagined. Their customer service PROs helped meet the needs of our growing client base that we couldn’t handle internally.
Keith Perera
CEO, ZooPrint
They found the exact right people to fit our needs. Very smooth process to get started and the performance of our Pros has been phenomenal. Far better than expected. You can tell they really care about the success of their Pros. Quality work, great communication and excellent results. Definitely recommend for outsourcing needs.
Justin Ty
Product Data Manager, Automotive Stuff
Outsourcing with ProSolutions has been transformational for our business. Our outsourced resources are managing all aspects of our customer service and support - phone, email, chat, social. We are seeing dramatic improvements across the board, most importantly with our customer happiness KPIs.
Vijay Naganathan
Customer Service Manager, TDot Performance

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